Introduction
Welcome to FretFlow ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our guitar learning app. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application.
Information We Collect
Information You Provide
- Account Information: When you create an account, we may collect your email address and basic profile information.
- App Usage Data: We collect information about how you use our app, including which features you access and your learning progress.
- Feedback and Communications: When you contact us for support or provide feedback, we collect the information you share with us.
Automatically Collected Information
- Device Information: We collect basic device information such as device type, operating system version, and app version.
- Usage Analytics: We collect anonymous usage data to improve our app's performance and user experience.
- Crash Reports: If the app crashes, we may collect crash reports to help us fix issues.
Purchase Information
When you make in-app purchases, Apple processes your payment information. We do not collect, store, or have access to your payment details. We only receive confirmation of successful purchases to unlock premium features.
How We Use Your Information
- Provide Services: To deliver the guitar learning features and content you expect from FretFlow.
- Improve Our App: To analyze usage patterns and make improvements to our app's functionality and user experience.
- Customer Support: To respond to your questions, provide technical support, and address any issues you may encounter.
- Premium Features: To verify your purchase status and unlock premium features when applicable.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our app and providing services to you.
- Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
- Safety and Security: We may share information to protect the safety and security of our users or the public.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information, subject to certain exceptions.
- Portability: You can request a copy of your personal information in a portable format.
- Opt-out: You can opt out of certain data collection and processing activities.
To exercise these rights, please contact us using the information provided below.
Children's Privacy
Our app is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that your information receives adequate protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy in our app and updating the "Last Updated" date. Your continued use of the app after such changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: jason@cedarstonefilm.com
Support Email: jason@cedarstonefilm.com